Yes, all our jewellery (diamond, gold, platinum) is 100% authentic. We only source from trusted suppliers and each piece meets our quality standards.
Do you provide certifications?
Yes, for diamond jewellery and precious metals, we provide authenticity/certification documents where applicable. If you purchase a high-carat diamond, you will receive a certificate detailing the stone’s clarity, cut, colour, and carat weight.
What payment methods do you accept?
We accept major payment options via secure payment gateways. This may include credit/debit cards, mobile payments, and bank transfers. (Exact list depends on the current site-settings.)
Is payment secure?
Yes; all payment methods are processed via secured gateways. Your financial information is handled safely and encrypted to protect privacy.
Do you offer free delivery?
Yes, we offer free home delivery throughout Bangladesh.
What is lifetime servicing?
Our lifetime servicing includes free rhodium plating, polishing, and resizing of jewellery items, so that your piece stays in top condition over time.
What is your return / exchange policy?
Items in new, unworn condition may be exchanged or returned within a certain period after delivery (e.g. 7–14 days). Please check the “Terms & Conditions” section.
Custom orders, engraved/personalised items, or items damaged by misuse may not be returnable.
How long does delivery take?
Delivery time depends on your location in Bangladesh. Usually it takes ___ days (e.g. 1-3 business days for Dhaka, longer for remote areas).
Do you ship internationally?
Currently, we ship within Bangladesh only. If international shipping becomes available, we will provide the details on our site.
How are metal rates determined?
We update our gold / precious metal rates daily based on global market rates + local import costs. The rate displayed reflects current rate for 18KT gold, etc.
Can I see the product in person before purchase?
Yes. You are welcome to come to our showroom located at Level-07, Block-B, Shop No-20,21, Bashundhara City Shopping Mall, Panthapath, Dhaka-1215 to view the items in person.
What if a product is out of stock?
If an item is out of stock, you may request a notification when it becomes available again. For special/custom pieces we can often make them on demand.
Do you offer an online EMI / installment payment option?
Yes, we have an Online EMI Facility available for eligible customers and products. Details (duration, banks, fees) are provided at checkout.
How do loyalty points work?
We offer a loyalty rewards program: for each purchase you earn points which can be redeemed on future orders. (Check Loyalty Points Info page for rules.)
How do I take care of my jewellery?
Avoid exposure to harsh chemicals, saltwater, or perfumes for prolonged periods.
Store each piece in soft cloth bags or jewellery box with separations to avoid scratching.
Clean gently with a soft cloth; rhodium plating may fade over time but we provide free rhodium service.
What do I do if I have a problem with my order?
Contact us via email at info@goldworlddiamondltd.com, or call +8801714024921 / +8801670939785. We are available 10:30 AM to 9:00 PM. Provide your order number and describe the issue. We’ll do our best to resolve it.
