Frequently Asked Questions (FAQs)
- Are your products authentic?
- Yes, all our jewellery (diamond, gold, platinum) is 100% authentic. We only source from trusted suppliers and each piece meets our quality standards.
- Do you provide certifications?
- Yes, for diamond jewellery and precious metals, we provide authenticity/certification documents where applicable. If you purchase a high-carat diamond, you will receive a certificate detailing the stone’s clarity, cut, colour, and carat weight.
- What payment methods do you accept?
- We accept major payment options via secure payment gateways. This may include credit/debit cards, mobile payments, and bank transfers. (Exact list depends on the current site-settings.)
- Is payment secure?
- Yes; all payment methods are processed via secured gateways. Your financial information is handled safely and encrypted to protect privacy.
- Do you offer free delivery?
- Yes, we offer free home delivery throughout Bangladesh.
- What is lifetime servicing?
- Our lifetime servicing includes free rhodium plating, polishing, and resizing of jewellery items, so that your piece stays in top condition over time.
- What is your return / exchange policy?
- Items in new, unworn condition may be exchanged or returned within a certain period after delivery (e.g. 7–14 days). Please check the “Terms & Conditions” section.
- Custom orders, engraved/personalised items, or items damaged by misuse may not be returnable.
- How long does delivery take?
- Delivery time depends on your location in Bangladesh. Usually it takes ___ days (e.g. 1-3 business days for Dhaka, longer for remote areas).
- Do you ship internationally?
- Currently, we ship within Bangladesh only. If international shipping becomes available, we will provide the details on our site.
- How are metal rates determined?
- We update our gold / precious metal rates daily based on global market rates + local import costs. The rate displayed reflects current rate for 18KT gold, etc.
- Can I see the product in person before purchase?
- Yes. You are welcome to come to our showroom located at Level-07, Block-B, Shop No-20,21, Bashundhara City Shopping Mall, Panthapath, Dhaka-1215 to view the items in person.
- What if a product is out of stock?
- If an item is out of stock, you may request a notification when it becomes available again. For special/custom pieces we can often make them on demand.
- Do you offer an online EMI / installment payment option?
- Yes, we have an Online EMI Facility available for eligible customers and products. Details (duration, banks, fees) are provided at checkout.
- How do loyalty points work?
- We offer a loyalty rewards program: for each purchase you earn points which can be redeemed on future orders. (Check Loyalty Points Info page for rules.)
- How do I take care of my jewellery?
- Avoid exposure to harsh chemicals, saltwater, or perfumes for prolonged periods.
- Store each piece in soft cloth bags or jewellery box with separations to avoid scratching.
- Clean gently with a soft cloth; rhodium plating may fade over time but we provide free rhodium service.
- What do I do if I have a problem with my order?
- Contact us via email at info@goldworlddiamondltd.com, or call +8801714024921 / +8801670939785. We are available 10:30 AM to 9:00 PM. Provide your order number and describe the issue. We’ll do our best to resolve it.
